How often are bills issued? - Other (Please Specify) - Text
how_often_are_bills_issued_1
What methods of payment are accepted? (Check all that apply)
what_methods_of_payment_are
Do you provide paperless billing?
do_you_provide_paperless
What methods of enforcement are used for late or nonpayments? (Check all that Apply) - Selected Choice
what_methods_of_enforcement
What methods of enforcement are used for late or nonpayments? (Check all that Apply) - Other (Please Specify) - Text
what_methods_of_enforcement_1
What is the late fee rate?
what_is_the_late_fee_rate
What is the interest rate?
what_is_the_interest_rate
How many days past due date are allowed before the late fee is assessed?
how_many_days_past_due_date
What is the penalties amount and interest rate? - Penalties Amount
what_is_the_penalties_amount
What is the penalties amount and interest rate? - Interest Rate
what_is_the_penalties_amount_1
How many days after due date before you disconnect water service?
how_many_days_after_due_date
What dollar amount or number of days late triggers collections? - Dollar Amount
what_dollar_amount_or_number
What dollar amount or number of days late triggers collections? - Days
what_dollar_amount_or_number_1
Does the city provide waivers, discounts or reductions to certain utility customers?
does_the_city_provide_waivers
Please describe these waivers, discounts and reductions:
please_describe_these_waivers
Does your city provide credit or make any billing adjustments for leaks or billing errors?
does_your_city_provide_credit
For what services are adjustments made for customer water leaks
for_what_services_are
If a leak is detected, how far back does the city make adjustments to the water bill? - Days
if_a_leak_is_detected_how
If a leak is detected, how far back does the city make adjustments to the water bill? - Other Comments
if_a_leak_is_detected_how_1
Please describe what you do for wastewater adjustments.
please_describe_what_you
What percentage of rate revenue is obligated to debt services for the following systems? - Rate Revenue - Water - %
what_percentage_of_rate
What percentage of rate revenue is obligated to debt services for the following systems? - Rate Revenue - Wastewater - %
what_percentage_of_rate_1
What percentage of rate revenue is obligated to debt services for the following systems? - Rate Revenue - Stormwater - %
what_percentage_of_rate_2
What percentage of rate revenue is obligated to debt services for the following systems? - Not Applicable - Water
what_percentage_of_rate_3
What percentage of rate revenue is obligated to debt services for the following systems? - Not Applicable - Wastewater
what_percentage_of_rate_4
What percentage of rate revenue is obligated to debt services for the following systems? - Not Applicable - Stormwater
what_percentage_of_rate_5
Does your city maintain an asset management system for the following services? - Water
does_your_city_maintain_an
Does your city maintain an asset management system for the following services? - Wastewater
does_your_city_maintain_an_1
Does your city maintain an asset management system for the following services? - Stormwater
does_your_city_maintain_an_2
What was the last year you did a Rate Study for the following services? - Water
what_was_the_last_year_you
What was the last year you did a Rate Study for the following services? - Wastewater
what_was_the_last_year_you_1
What was the last year you did a Rate Study for the following services? - Stormwater
what_was_the_last_year_you_2
What was the last year you did a Methodology Update for the following services? - Water
what_was_the_last_year_you_3
What was the last year you did a Methodology Update for the following services? - Wastewater
what_was_the_last_year_you_4
What was the last year you did a Methodology Update for the following services? - Stormwater
what_was_the_last_year_you_5
Does your city require accounts to be in the name of the property owner?
does_your_city_require
How does your city handle billing for vacant properties? - Selected Choice
how_does_your_city_handle
How does your city handle billing for vacant properties? - Charge a vacant rate upon request of the owner. (Please Explain) - Text
how_does_your_city_handle_1
How does your city handle billing for vacant properties? - Other (Please Specify) - Text
how_does_your_city_handle_2
What other account fees or charges are included on the utility bill? (Check all that apply) - Selected Choice
what_other_account_fees_or
What other account fees or charges are included on the utility bill? (Check all that apply) - Other (Please Specify) - Text
what_other_account_fees_or_1
Is stormwater included in the utility bill?
is_stormwater_included_in
What general government fees are included on the utility bill? (Check all that apply) - Selected Choice
what_general_government_fees
What general government fees are included on the utility bill? (Check all that apply) - Other (Please Specify) - Text
what_general_government_fees_1
Does city ordinance have an automatic CPI/Income adjustment for the following services? - Water
does_city_ordinance_have
Does city ordinance have an automatic CPI/Income adjustment for the following services? - Wastewater
does_city_ordinance_have_1
Does city ordinance have an automatic CPI/Income adjustment for the following services? - Stormwater
does_city_ordinance_have_2
Does your city charge for drinking water service?
does_your_city_charge_for
What was the last effective date of your city's most recent rate change for water services? (Please respond with the year only)
what_was_the_last_effective
Overall, did the rate increase or decrease at the most recent rate change? Please also include the percent (%) change. - Selected Choice
overall_did_the_rate_increase
Overall, did the rate increase or decrease at the most recent rate change? Please also include the percent (%) change. - Increase (% Increase) - Text
overall_did_the_rate_increase_1
Overall, did the rate increase or decrease at the most recent rate change? Please also include the percent (%) change. - Decrease (% Decrease) - Text
overall_did_the_rate_increase_2
Why did the city change water rates? (Check all that apply) - Selected Choice
why_did_the_city_change_water
Why did the city change water rates? (Check all that apply) - Other (Please Specify) - Text
why_did_the_city_change_water_1
What is the rate structure for your city's water service? - Selected Choice
what_is_the_rate_structure
What is the rate structure for your city's water service? - Other (Please Specify) - Text
what_is_the_rate_structure_1
For water services, if you were to bill a residential customer for 5,000 gallons (6.684 CCFs) with a 3/4'' meter size, what dollar amount would you bill them, including the base rate?
for_water_services_if_you
Does your city charge for wastewater service?
does_your_city_charge_for_1
What was the last effective date of your city's most recent rate change for wastewater services? (Please respond with the year only)
what_was_the_last_effective_1
Overall, did the rate increase or decrease at the most recent rate change? Please include percent (%) change. - Selected Choice
overall_did_the_rate_increase_3
Overall, did the rate increase or decrease at the most recent rate change? Please include percent (%) change. - Increase (% Increase) - Text
overall_did_the_rate_increase_4
Overall, did the rate increase or decrease at the most recent rate change? Please include percent (%) change. - Decrease (% Decrease) - Text
overall_did_the_rate_increase_5
Why did the city change wastewater rates? (Check all that apply) - Selected Choice
why_did_the_city_change
Why did the city change wastewater rates? (Check all that apply) - Other (Please Specify) - Text
why_did_the_city_change_1
What is the rate structure for your city's wastewater service? - Selected Choice
what_is_the_rate_structure_2
What is the rate structure for your city's wastewater service? - Other (Please Specify) - Text
what_is_the_rate_structure_3
For wastewater services, if you were to bill a residential customer for 5,000 gallons (6.684 CCFs) with a 3/4'' meter size, what dollar amount would you bill them, including the base rate?
for_wastewater_services_if
Does your city charge for stormwater service?
does_your_city_charge_for_2
What was the last effective date of your city's most recent rate change for stormwater services? (Please respond with the year only)
what_was_the_last_effective_2
Overall, did the rate increase or decrease at the most recent rate change? Please include the percent (%) change. - Selected Choice
overall_did_the_rate_increase_6
Overall, did the rate increase or decrease at the most recent rate change? Please include the percent (%) change. - Increase (% Increase) - Text
overall_did_the_rate_increase_7
Overall, did the rate increase or decrease at the most recent rate change? Please include the percent (%) change. - Decrease (% Decrease) - Text
overall_did_the_rate_increase_8
Is your city subject to an MS4 Phase I or Phase II (DEQ Issued Stormwater) Permit?
is_your_city_subject_to_an
Why did the city change stormwater rates? (Check all that apply) - Selected Choice
why_did_the_city_change_2
Why did the city change stormwater rates? (Check all that apply) - Other (Please Specify) - Text
why_did_the_city_change_3
What is the rate structure for your city's stormwater service? - Selected Choice
what_is_the_rate_structure_4
What is the rate structure for your city's stormwater service? - Other (Please Specify) - Text
what_is_the_rate_structure_5
Does your city offer stormwater fee reductions or credits for onsite stormwater management?
does_your_city_offer
Please describe the reduction or credit (including the amount for onsite stormwater management)
please_describe_the_reduction
What does the average house pay for stormwater services (dollars per month)?
what_does_the_average_house
Does your city provide drinking water services?
does_your_city_provide
What is the service population in 2020? - Service Population (Permanent Residents) - Inside City Limits
what_is_the_service_population
What is the service population in 2020? - Service Population (Permanent Residents) - Outside City Limits
what_is_the_service_population_1
What is the service population in 2020? - Service Population (Including Peak Seasonal) - Inside City Limits
what_is_the_service_population_2
What is the service population in 2020? - Service Population (Including Peak Seasonal) - Outside City Limits
what_is_the_service_population_3
Please list the number of connections for the following: - Residential - Inside City Limits
please_list_the_number_of
Please list the number of connections for the following: - Residential - Outside City Limits
please_list_the_number_of_1
Please list the number of connections for the following: - Commercial - Inside City Limits
please_list_the_number_of_2
Please list the number of connections for the following: - Commercial - Outside City Limits
please_list_the_number_of_3
Please list the number of connections for the following: - Other - Inside City Limits
please_list_the_number_of_4
Please list the number of connections for the following: - Other - Outside City Limits
please_list_the_number_of_5
What is the annual average water consumption for residential customers (in gallons)?
what_is_the_annual_average
Please provide the following facility and water source information: - Total miles of water lines (all sizes), not including service laterals
please_provide_the_following
Please provide the following facility and water source information: - Total number of pumps and lift stations in your city
please_provide_the_following_1
Please provide the following facility and water source information: - How many levels or zones based on elevation do you have?
please_provide_the_following_2
Please provide the following facility and water source information: - How far away is the water source from the city (miles)?
please_provide_the_following_3
Please provide the following system age and capacity information: - Year of original system construction completion
please_provide_the_following_4
Please provide the following system age and capacity information: - Year of last major update
please_provide_the_following_5
Please provide the following system age and capacity information: - What is the capacity of your water source?
please_provide_the_following_6
Please provide the following system age and capacity information: - What is the design capacity of your water plant(s) (MGD)?
please_provide_the_following_7
Please provide the following system age and capacity information: - What was the average daily production in 2020 (MG)?
please_provide_the_following_8
Please provide the following system age and capacity information: - How much of your daily average production is sold (not including city use)?
please_provide_the_following_9
Please provide the following system age and capacity information: - What was the peak flow of water treated in a 24-hour period in 2020?
please_provide_the_following_10
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Closed Tanks - Raw Water Storage (MG)
please_list_the_amount_of
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Closed Tanks - Treated Water Storage (MG)
please_list_the_amount_of_1
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Covered Urban Reservoirs - Raw Water Storage (MG)
please_list_the_amount_of_2
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Covered Urban Reservoirs - Treated Water Storage (MG)
please_list_the_amount_of_3
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - ASR Reservoir - Raw Water Storage (MG)
please_list_the_amount_of_4
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - ASR Reservoir - Treated Water Storage (MG)
please_list_the_amount_of_5
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Other (Please Specify) - Text
please_list_the_amount_of_6
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Other (Please Specify) - Raw Water Storage (MG)
please_list_the_amount_of_7
Please list the amount of raw and treated water storage you have for the different types of applicable storage: - Other (Please Specify) - Treated Water Storage (MG)
please_list_the_amount_of_8
In what year will your daily production exceed design capacity?
in_what_year_will_your_daily
Does your city have an approved water conservation and management plan?
does_your_city_have_an
Do you measure water loss?
do_you_measure_water_loss
What method is used to determine water loss in the system? - Selected Choice
what_method_is_used_to
What method is used to determine water loss in the system? - Other (Please Specify) - Text
what_method_is_used_to_1
What percentage of the system does each type of meter represent? - Radio (%)
what_percentage_of_the_system
What percentage of the system does each type of meter represent? - Touch (%)
what_percentage_of_the_system_1
What percentage of the system does each type of meter represent? - Manual Read (%)
what_percentage_of_the_system_2
Do you have any additional comments on water services?
do_you_have_any_additional
Does your city provide wastewater services?
does_your_city_provide_1
What is the service population in 2020? - Service Population (Permanent Residents) - Inside City Limits 1
what_is_the_service_population_4
What is the service population in 2020? - Service Population (Permanent Residents) - Outside City Limits 1
what_is_the_service_population_5
What is the service population in 2020? - Service Population (Including Peak Seasonal) - Inside City Limits 1
what_is_the_service_population_6
What is the service population in 2020? - Service Population (Including Peak Seasonal) - Outside City Limits 1
what_is_the_service_population_7
Please list the number of connections for the following: - Residential - Inside City Limits 1
please_list_the_number_of_6
Please list the number of connections for the following: - Residential - Outside City Limits 1
please_list_the_number_of_7
Please list the number of connections for the following: - Commercial - Inside City Limits 1
please_list_the_number_of_8
Please list the number of connections for the following: - Commercial - Outside City Limits 1
please_list_the_number_of_9
Please list the number of connections for the following: - Other - Inside City Limits 1
please_list_the_number_of_10
Please list the number of connections for the following: - Other - Outside City Limits 1
please_list_the_number_of_11
What is the annual average wastewater base (volume) for a residential customer (x1000 gal. or 1.337 CCFs)?
what_is_the_annual_average_1
Please provide the following facility, lines, and treatment information: - Total miles of sewer lines (all sizes), not including service laterals
please_provide_the_following_11
Please provide the following facility, lines, and treatment information: - Total number of pumps and lift stations in your city
please_provide_the_following_12
Please provide the following facility, lines, and treatment information: - Total number of treatment plants
please_provide_the_following_13
Please provide the following facility, lines, and treatment information: - What percent of city wastewater lines also serve stormwater (i.e. combined sewer)?
please_provide_the_following_14
What level of wastewater treatment is provided to city wastewater (Check all that apply)? - Selected Choice
what_level_of_wastewater
What level of wastewater treatment is provided to city wastewater (Check all that apply)? - Other (Please Specify) - Text
what_level_of_wastewater_1
Please provide the following system age and capacity information: - Year of original plant construction completion
please_provide_the_following_15
Please provide the following system age and capacity information: - Year of last major plant update
please_provide_the_following_16
Please provide the following system age and capacity information: - What is the design capacity of your treatment plant(s) in dry weather (MGD)?
please_provide_the_following_17
Please provide the following system age and capacity information: - What is the design capacity of your treatment plant(s) in peak wet weather (MGD)?
please_provide_the_following_18
Please provide the following system age and capacity information: - What is the total amount of wastewater treated in 2020 (MG)?
please_provide_the_following_19
Please provide the following system age and capacity information: - What was the peak wet weather flow in 2020 (MGD)?
please_provide_the_following_20
Please provide the following system age and capacity information: - What was the peak dry weather flow in 2020 (MGD)?
please_provide_the_following_21
At what percent (%) capacity is the entire wastewater system operating?
at_what_percent_capacity
In what year will the wastewater system be at maximum capacity?
in_what_year_will_the
In what year will your daily production exceed design capacity? 1
in_what_year_will_your_daily_1
Does your city administer an industrial wastewater pre-treatment program?
does_your_city_administer
Does your city apply or provide reclaimed water to public/private property?
does_your_city_apply_or
What percentage (%) of total reclaimed water is reused/applied?
what_percentage_of_total
Where does this reuse and application occur (i.e. city park, private golf course, industrial cooling tower, etc.)?
where_does_this_reuse_and
Does your city apply biosolids to public/ private property?
does_your_city_apply_biosolids
Where does this biosolid application occur (i.e. city park, private golf course, etc.)?
where_does_this_biosolid
Does your city landfill biosolids?
does_your_city_landfill
What percentage (%) of biosolids are landfilled?
what_percentage_of_biosolids
Do you have any additional comments on wastewater services?
do_you_have_any_additional_1
Does your city provide stormwater services?
does_your_city_provide_2
Please list the number of accounts for the following: - Residential - Inside City Limits
please_list_the_number_of_12
Please list the number of accounts for the following: - Residential - Outside City Limits
please_list_the_number_of_13
Please list the number of accounts for the following: - Commercial - Inside City Limits
please_list_the_number_of_14
Please list the number of accounts for the following: - Commercial - Outside City Limits
please_list_the_number_of_15
Please list the number of accounts for the following: - Other - Inside City Limits
please_list_the_number_of_16
Please list the number of accounts for the following: - Other - Outside City Limits
please_list_the_number_of_17
Please provide the following facility and water source information: - Total miles of piped system
please_provide_the_following_22
Please provide the following facility and water source information: - Total miles of open channels, ditches, and swales
please_provide_the_following_23
What is the average Equivalent Dwelling Unit (EDU) for residential in square feet?
what_is_the_average_equivalent
Do you have any additional comments on stormwater services?
do_you_have_any_additional_2
Thank You for participating in this survey.
Do you have any additional comments on any topic in this survey?
thank_you_for_participating
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